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Terms and Conditions

MURPAK LTD

Terms of website use

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Reliance On Information Posted & Disclaimer

The materials contained on our site are provided for general information purposes only and do not claim to be or constitute legal or other professional advice and shall not be relied upon as such.

We do not accept any responsibility for any loss which may arise from accessing or reliance on the information on this site and to the fullest extent permitted by English Law, we exclude all liability for loss or damages direct or indirect arising from use of this site.

Information about us

www.murpak.com is a site operated by Murpak Ltd ("We"); we are a COMPANY registered in England and Wales under registration number 2749401. Our registered office is Unit D2 Newton Business Park, Cartwright Street, Hyde, Cheshire. SK14 4EH.  Our VAT number is 606 4359 45.

Accessing our site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site. 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without our written authority.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our site changes regularly

We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Viruses, hacking and other offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Payment

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Card details are entered on a secured page and they are transferred using SSL technology.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.  Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

Links from our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.  We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  When accessing a site via our website we advise you check their terms of use and privacy policies to ensure compliance and determine how they may use your information. 

Jurisdiction and applicable law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site. 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Delivery

Depending upon location, your order will be delivered either by our own transport or by a national carrier, normally within 7 days of receipt of order.
In the UK, carriage is paid on all consignments of £100 nett and over. Consignments under £100 will be charged at £10, or cost of postage, whichever is the cheaper. Carriage charges to Northern Ireland & Scotland are paid on consignments over £140 nett. Orders less than £140 will be charged at £15. Orders for the Channel Islands, Isle of Wight and Isle of Man are carriage paid over £250 nett. Carriage will be charged at £25 for orders less than this value. For other areas please enquire as to current costs before placing your order.


Returns Policy

We will not accept the return of any goods by or from the customer without the prior written authorisation from our Sales Department. Without this written authorisation, delivery drivers, representatives, any employee or member of staff are not permitted to accept the return of goods.

If, on inspection of goods, they are found to be of faulty manufacture or packaged incorrectly, they will be replaced or credited, at our discretion, and any returns postage credited.

Product quality is of the utmost importance to us and in the unlikely event of any goods being found defective, they will be immediately be withdrawn from sale, and any goods previously supplied from the faulty batch will be recalled. The cost of replacement will be limited to the original cost of the goods plus any postage costs or carriage charges involved.

If goods are returned for any other reason, then the Company reserves the right to charge a 20% restocking charge for boxed goods or 30% restocking charge for prepacked items, both plus the original cost of the carriage of the goods.

Cancellation Policy

Once an order has been placed on the website then cancellation can only be done with the approval of our Sales Department. If an order is in the process of being picked or packed, then a cancellation charge may be incurred. 

Age Restricted Products

There are a small number of age restricted products that are advertised on our website and in order to comply with current legislation nobody under the age of eighteen may place orders on our website. Your acceptance of our terms and conditions confirms that you are aged eighteen or above.

Your concerns

If you have any concerns about material which appears on our site, please contact admin@murpak.com

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